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Shipping

Shipped from the USA by USPS

FREE Shipping on USA orders over $50, international orders over $85

Country

TimeCost

USA 

3-6 business days (Express available)**$1+
Canada
6+ business days*
$8 flat rate

North-Western Europe, 

UK, HK, Japan, Korea

8+ business days*

$12 flat rate
All Other Countries

10+ business days*

$25 flat rate

 

  • Warehouses and Quality Checks done in Michigan & Toronto
  • **Rural USA or super-light (<16oz) orders may take additional 2-4 business days
  • *While we use the most reliable international shippers (USPS, Fedex), shipping to non-USA addresses can slow down if your country's border and customs agents decides to inspect your package
  • We prefer USPS or use other private couriers if needed
  • Your order might bounce if you use a fake email address, have typos in the address, or use a high risk IP address
  • Wow, did you read all that?  Here is $10 store credit, just for you!  Use code "SmartShopper" you smart shopper you

For Our Lovely International Customers:

We make special conditions for countries with reliable shippers such as North-Western Europe, Japan, Hong Kong, Korea, and Canada, etc...

However, shipping times and reliability vary greatly in the rest of the world.  Orders may be held in your country's customs office for 2-4 weeks and that's why shipping takes longer for non-USA customers.  Some countries experience a high rate of lost/stolen mail as well.  

Please remember the following:

  • Provide a local phone # during checkout so your post office can find you
  • Use an address that has received international mail before
  • International shipping is slower, riskier and more expensive
  • Typically there won't be any customs or duties on your order.  Calculate your country's Import Duties & Taxes here

Tracking

USA tracking #'s are active 3 business days after your purchase.  

International countries do not carry over the tracking # after customs.

Donna Rara Account

One of the benefits to registering an account is that you get one place to view all your previous orders with Donna Rara!

 

Please note the following:

    • Kindly ensure that you submit correct shipping information to avoid any delays or sending your order to the wrong address.
    • After your order has been shipped and tracking number sent to you, direct further inquiries about delivery to your carrier; Donna Rara is no longer responsible for goods shipped.
    • If your package is returned to us without the proper forms, we will contact you immediately your package arrives. At that time, we will issue you an invoice for shipping to reattempt delivery. If the package has exceeded the number of days allowed for a return, we cannot cancel the order or issue a credit.

Free Shipping

  • When your total order value is over $100 and you're shipping to the USA, you will automatically see a Free Shipping option as you checkout
  • For international customers, the threshold is $150

Ships from USA

  • We ship from a warehouse in Michigan
  • You will get all pieces in one package with a return slip included
  • You will get tracking codes in your email
  • Our warehouse is a small family-run business, please respect their need to take the weekend off :)

If you have more questions, please see our FAQ or feel free to Contact Us.

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